index

 

How do I get onto the waitlist to be notified of the restock?

Please kindly go to the Home Page and scroll until you find the box "Sign Up To The Waitlist Never Miss A Restock" and enter your email. Alternatively there may be a popup box which allows you to enter your email address for restock notifications.

📦 Order Issues or Damages

We’re so sorry if something’s gone wrong with your order! If any of the following has happened:

  • Items are missing from your order
  • Items have arrived damaged/leaked in transit
  • The status of your order is “delivered” but you have not received your order

Here’s how to get it sorted quickly:

✅ To Ensure Your Claim Is Successful:

  • Provide a clear and detailed description of the issue

  • For damaged or missing items, include photos of:

    • The outer parcel/box (showing any damage or tampering)

    • The contents inside the parcel

📌 Please note: Failure to provide this information may result in your claim being delayed or rejected.

🇬🇧 UK/EU/Africa Customers

Please complete our Order Issue Form here:
👉 Click here!

🇺🇸🇨🇦 US & Canada Customers

Please email our customer care team at hello@ominiranaturals.com with the supporting information above.

We’ll get back to you within 2-5 business days to make things right.

 

Where is my order?

You will have received a tracking link in your confirmation email, please kindly check your junk if you can't find it. The link provides the latest information on your parcel.

In the instance that your parcel is taking significantly longer to arrive than the expected timeline or your tracking information says “delivered “ and you still haven’t received it then the quickest and easiest way to rectify this is to send us an email hello@ominiranaturals.com

How long does shipping take?

 

Total Delivery Time = Processing Time + Transit Time (excluding weekends and UK Bank Holidays)

Processing Time: Please allow 2-3 days to prepare and ship your order

Transit Times:

  • UK: 1-2 Working Days
  • US, Canada & EU: 2-5 Working Days
  • International: 3-7 Working Days

Why does my tracking information show that my parcel has been bouncing from state to state?

 

This usually happens when your parcel is a part of a consignment (group of parcels) and the tracking is updated for each one of the parcels within the batch. This explains why it seems the package is bouncing across the country but is not actually the case.

How can I cancel my order?

🇬🇧 UK/EU/Africa Orders

If you need to cancel or update your shipping address, there’s a short window to do so before your order is processed.

Please use this link within 1 hour of placing your order:
👉 Click Here!

Once your order has been processed and dispatched, we are unable to make changes.

🇺🇸🇨🇦 US & Canada Orders

Due to the speed of fulfillment from our U.S. warehouse, all orders are final once placed.
We’re unable to make any changes to the address, contents, or cancel the order — even shortly after purchase.

Please double-check your details before checking out to avoid disappointment.


If you still want to cancel your order you can always refuse delivery of the parcel but please do bear in mind that the associated shipping costs will be deducted from your refund.  

🛠️ Cancel a Subscription

  • Login to the Customer Portal: Customers need to log in to their account on OminiraNaturals.com to manage subscriptions.

  • Navigate to Subscriptions: Once logged in, they should click on My Account and scroll down to the bottom of the page to Manage my Subscriptions

  • Select the Subscription: Find the subscription they wish to cancel and click Edit.

  • Cancel Subscription: Scroll down to the bottom of the page and click Cancel Subscription. If required, provide a cancellation reason and confirm the cancellation by clicking Proceed.

How can I optimise my hair growth/start a hair growth journey?

Grab a copy of The Ultimate Hair Growth Guide which contains 10+ years of knowledge and practical experience in growing long, strong and healthy hair. It includes a custom routine that you can start doing today!

I have Low Porosity hair, what products will work best for me?

Low Porosity hair is characterised by hair that is resistant to accepting moisture and if left untreated can become dry, brittle and break off. If that sounds like you our Ultimate Moisture Miracle range is for you! You can find them here:

 

It is still important to carry out deep conditioning protein treatments at-least every "2-ish" months, or more if you frequently heat style to ensure the strength and integrity of your hair. Our Herbal Silk Deep Conditioning Mask is for you and will take your hair health to the next level!

Bundle & Save 💰 with these bundles:

I have High Porosity hair, what products will work best for me?

High Porosity hair is characterised by hair that can accept moisture fine but loose it just as easily. This hair type is also much more prone to damage and you can find that even if your hair is moisturised it still breaks easily with little to no manipulation.

If left untreated, your hair can become, dry brittle and break off even more easily. If that sounds like you then our Ultimate Strength range is for you! You can find them here:

 

It is still important that you carry out your moisturising treatments, i.e our  Moisture Miracle Leave-in Conditioner, Moisture Miracle Deep Conditioner and also don't forget to seal all this goodness in with our Kink Kare Pro+ Oil.

Bundle & Save 💰 with these bundles:

 

I don't know my porosity, how can I find this out?

Check out this blog here.

If you want more information definitely grab a copy of The Ultimate Hair Growth Guide which contains 10+ years of knowledge and practical experience in growing long, strong and healthy hair. It includes a custom routine that you can start doing today!

Why have I been charged more than the amount expected?

We are a UK business and the first set of prices you will see on our website are £ (GBP). The actual charge you may see on your credit/debit card statement will be what this converts to in your local currency. You can always choose to shop in your currency of choice by going to the Menu bar and selecting "Currency Converter".

 

Why do I have to pay customs/duty tax?

All customers are responsible for all customs and duty fees that are incurred during transit as stated in our shipping policy, we are unable to determine what amount this will be, for a rough estimate please click here.

Why haven't I received a copy of The Ultimate Hair Growth Guide?

You should have received an email immediately after placing the order with a link to download, if not please kindly check your spam folder.

If you still can’t find it we'll be more than happy to send over another copy.

Please rest assured that your happiness is our utmost priority! If you have any queries other than those stated above please don't ever hesitate to reach out to us at hello@ominiranaturals.com.

 

Ominira Naturals

320 City Road, London, England, EC1V 2NZ


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