PLEASE NOTE THIS IS A BUSY TIME OF YEAR FOR US, SO RESPONSES TO YOUR ENQUIRIES MAY TAKE LONGER. WE MAY NOT BE ABLE TO ACTION YOUR REQUESTS BEFORE WE PROCESS YOUR ORDER.
THE EASIEST & QUICKEST WAY TO SELF-SERVE IS USING THE FORM HERE.
Please rest assured that your happiness is our utmost priority, and we aim to ensure that you are completely satisfied.
In the unfortunate event that:
- You need to edit your address
- You need to cancel your order
- You have not received your order despite it being "delivered"
- Some items are missing from your order
- Some items have arrived damaged/leaked in transit
The quickest and easiest way to rectify this is to complete this form here.
Please note once your order has been processed you will be unable to edit your address/cancel your order.
If you do have any other queries then please do check out our FAQ page for answers to most issues.
If you have any other queries that haven't been answered on our FAQ page then please do get in touch with us by completing the form below. Please note, if your query is regarding any of the above issues/on our FAQ page you will be redirected back to the link above.
We aim to give you a response within 2-5 business days.