Please note we cannot ship to APO or PO Boxes
I received my parcel but it is damaged/leaked in transit/items missing/never delivered:
The quickest and easiest way to rectify this is to complete this form here.
How long does shipping take?
Total Delivery Time = Processing Time + Transit Time (excluding weekends and UK Bank Holidays)
Processing Time: Please allow 3-4 days to prepare and ship your order
Transit Times (AFTER processing time):
UK:
Royal Mail: 2 Working Days
DPD: 1 Working Day
US:
USPS: 5-7 Working Days
DHL: 3-5 Working Days
Canada:
DHL: 3-5 Working Days
EU:
Royal Mail: 5-7 Working Days
DHL: 3-5 Working Days
ROW:
DHL: 3-5 Working Days
*All customers are responsible for all customs and duty fees that are incurred during transit, we are unable to determine what amount this will be, for a rough estimate please click here. If you refuse to pay customs/duty taxes only a refund minus any associated shipping charges will be applicable to you.
Customers will receive a tracking code with their order confirmation. Please make sure that you enter your full address correctly before ordering and contact us via the email below if you have any problems.
Shipping Prices
United Kingdom
RoyalMail 48 Tracked - £3.99
DPD Next Day - £9.75
Orders over £100 - FREE
United States
Orders below 1kg (irrespective of price) - £8.99
Orders between 1-2kg (irrespective of price) - £12.99
Orders over £100 - £4.50
Orders over £200 - FREE
Canada
£19.99
Orders above £80 - £12.99
Orders over £200 - FREE
EU
Orders below 2kg - £16.99
£19.99
Orders above £100 - £10.50
Orders above £150 - FREE
Africa & Colombia
£57.50
Orders above £70 - £24.99
Orders above £200 - FREE
South Africa, Asia, Aus & NZ
£47
Orders above £60 - £19.99
Orders above £200 - FREE
RoW
£19.99
Orders over £80 - £12.99
Orders over £200 - FREE
If your country is not listed please send us an email.
Davies Hair Care Limited
Company number 12605081
Ominira Naturals takes pride in ensuring that we maintain a high level of quality control by making sure your haircare products arrive to you in the best condition.
To ensure we continue to maintain this we are unable to accept returns, refunds or exchanges, with the exception of you refusing your parcel at the point of delivery. In this case, a full refund minus the associated shipping costs incurred by us will be refunded.
In the instance that you are unsatisfied with your products, we do offer protection under our 90-Day Money Back Guarantee. Please email us at hello@ominiranaturals.com within 90 days of receiving your order with the details of your concerns.
If your parcel arrives to you damaged/defective/lost in transit please kindly file a claim using the following link: https://tracking.tryhutch.co.uk/ominira-naturals
We endeavor to respond to your query within 3 business days. Your satisfaction is our absolute and utmost priority to us!
