PLEASE NOTE THIS IS A BUSY TIME OF YEAR FOR US, SO RESPONSES TO YOUR ENQUIRIES MAY TAKE LONGER. WE MAY NOT BE ABLE TO ACTION YOUR REQUESTS BEFORE WE PROCESS YOUR ORDER.
THE QUICKEST AND EASIEST WAY TO SELF-SERVE IS USING THE FORM HERE.
How do I get onto the waitlist to be notified of the restock?
Please kindly go to the Home Page and scroll until you find the box "Sign Up To The Waitlist Never Miss A Restock" and enter your email. Alternatively there may be a popup box which allows you to enter your email address for restock notifications.
My parcel arrived damaged/spilt in transit/items are missing/taking longer than expected?
We rely on our shipping partners to deliver your products safely but from time to time issues do occur. Please do rest assured that your happiness is our utmost priority!
The quickest and easiest way to rectify this is to file a claim using this form here. Claims are typically resolved within 2 working days.
Where is my order?
You will have received a tracking link in your confirmation email, please kindly check your junk if you can't find it. The link provides the latest information on your parcel.
In the instance that your parcel is taking significantly longer to arrive than the expected timeline or your tracking information says “delivered “ and you still haven’t received it then the quickest and easiest way to rectify this is to submit a claim here.
How long does shipping take?
Total Delivery Time = Processing Time + Transit Time (excluding weekends and UK Bank Holidays)
Processing Time: Please allow 2-3 days to prepare and ship your order
- UK: 1-2 Working Days
- US, Canada & EU: 2-5 Working Days
- International: 3-7 Working Days
Why does my tracking information show that my parcel has been bouncing from state to state?
How can I cancel my order?
Orders placed before 12pm UK time will be processed on the same day and cannot be altered.
In the instance that your order is yet to be processed you can check this by completing this form here if your order hasn't been packed you will have an option to cancel. If you don't have an option to cancel then your order has already been processed and is on its way to you.
If you still want to cancel your order you can always refuse delivery of the parcel but please do bear in mind that the associated shipping costs will be deducted from your refund.
How can I optimise my hair growth/start a hair growth journey?
Grab a copy of The Ultimate Hair Growth Guide which contains 10+ years of knowledge and practical experience in growing long, strong and healthy hair. It includes a custom routine that you can start doing today!
I have Low Porosity hair, what products will work best for me?
Low Porosity hair is characterised by hair that is resistant to accepting moisture and if left untreated can become dry, brittle and break off. If that sounds like you our Ultimate Moisture range is for you! You can find them here:
- Ultimate Moisture Leave-in Conditioner
- Ultimate Moisture Deep Conditioner
- Don't forget to seal all this goodness in with our Hair Strengthening Oil.
It is still important to carry out deep conditioning protein treatments at-least every "2-ish" months, or more if you frequently heat style to ensure the strength and integrity of your hair. Our Ultimate Strength Intense Deep Conditioning Mask is for you and will take your hair health to the next level!
Bundle & Save 💰 with these bundles:
I have High Porosity hair, what products will work best for me?
High Porosity hair is characterised by hair that can accept moisture fine but loose it just as easily. This hair type is also much more prone to damage and you can find that even if your hair is moisturised it still breaks easily with little to no manipulation.
If left untreated, your hair can become, dry brittle and break off even more easily. If that sounds like you then our Ultimate Strength range is for you! You can find them here:
It is still important that you carry out your moisturising treatments, i.e our Ultimate Moisture Leave-in Conditioner, Ultimate Moisture Deep Conditioner and also don't forget to seal all this goodness in with our Hair Strengthening Oil - Extra Strength.
Bundle & Save 💰 with these bundles:
I don't know my porosity, how can I find this out?
Check out this blog here.
If you want more information definitely grab a copy of The Ultimate Hair Growth Guide which contains 10+ years of knowledge and practical experience in growing long, strong and healthy hair. It includes a custom routine that you can start doing today!
Why have I been charged more than the amount expected?
We are a UK business and the first set of prices you will see on our website are £ (GBP). The actual charge you may see on your credit/debit card statement will be what this converts to in your local currency. You can always choose to shop in your currency of choice by going to the Menu bar and selecting "Currency Converter".
Why do I have to pay customs/duty tax?
All customers are responsible for all customs and duty fees that are incurred during transit as stated in our shipping policy, we are unable to determine what amount this will be, for a rough estimate please click here.
Why haven't I received a copy of The Ultimate Hair Growth Guide?
You should have received an email immediately after placing the order with a link to download, if not please kindly check your spam folder.
If you still can’t find it we'll be more than happy to send over another copy.
Please rest assured that your happiness is our utmost priority! If you have any queries other than those stated above please don't ever hesitate to reach out to us at firstname.lastname@example.org.
320 City Road, London, England, EC1V 2NZ