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Please rest assured that your satisfaction is our utmost priority, and we aim to ensure that you have a great experience with Ominira Naturals.

📨 Order Changes & Cancellations

We understand mistakes happen, and we're here to help — within reason and processing limits.

🇬🇧 UK/EU/Africa Orders

If you need to cancel or update your shipping address, there’s a short window to do so before your order is processed.

Please use this link within 1 hour of placing your order:
👉 Click Here!

Once your order has been processed and dispatched, we are unable to make changes.

🇺🇸🇨🇦 US & Canada Orders

Due to the speed of fulfillment from our U.S. warehouse, all orders are final once placed.
We’re unable to make any changes to the address, contents, or cancel the order — even shortly after purchase.

Please double-check your details before checking out to avoid disappointment.



📦 Order Issues or Damages

We’re so sorry if something’s gone wrong with your order! If any of the following has happened:

  • Items are missing from your order
  • Items have arrived damaged/leaked in transit
  • The status of your order is “delivered” but you have not received your order

Here’s how to get it sorted quickly:

✅ To Ensure Your Claim Is Successful:

  • Provide a clear and detailed description of the issue

  • For damaged or missing items, include photos of:

    • The outer parcel/box (showing any damage or tampering)

    • The contents inside the parcel

📌 Please note: Failure to provide this information may result in your claim being delayed or rejected.

🇬🇧 UK/EU/Africa Customers

Please complete our Order Issue Form here:
👉 Click here!

🇺🇸🇨🇦 US & Canada Customers

Please email our customer care team at hello@ominiranaturals.com with the supporting information above.

We’ll get back to you within 2-5 business days to make things right.

If you have any other queries, please do check out our FAQ page where you can find answers to most questions. If you do not find the answers you need, please get in touch by completing the form below! 

We aim to provide you with a response within 2-5 business days.

If you have questions about your order or need support, contact our team using the form below

Let's Get In Touch!

Use the form below to contact us or ask any questions.

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