PLEASE NOTE THAT THIS IS A BUSIER TIME OF YEAR FOR US SO RESPONSES TO YOUR ENQUIRIES MAY TAKE LONGER THAN USUAL. SUBSEQUENTLY, WE MAY NOT BE ABLE TO ACTION YOUR REQUESTS BEFORE WE PROCESS YOUR ORDER.

THE EASIEST & QUICKEST WAY TO VIEW THE MOST UP TO DATE INFORMATION ON YOUR ORDER IS BY USING THE FORM HERE. 

Please be rest assured that your satisfaction is our utmost priority, and we aim to ensure that you have a great experience with Ominira Naturals .

In the event that any of the following occur:

• You need to edit the address on your order
• You need to cancel your order
• Items are missing from your order
• Items have arrived damaged/leaked in transit
• The status of your order is “delivered” but you have not received your order

The quickest and easiest way to rectify this is to complete this form here.

Please note that once your order has been processed you will not be able to edit your address or cancel your order.

If you have any other queries, please do check out our FAQ page where you can find answers to most questions. If you do not find the answers you need, please get in touch by completing the form below! 

We aim to provide you with a response within 2-5 business days.

If your query is regarding any of the above issues and is listed on our FAQ page, you will politely be redirected to the link above